Frequently Asked Questions

Once your order has been placed successfully, you will receive an order confirmation email with all the details of your purchase. Our team will then process your order and prepare it for dispatch from our warehouse.

You will receive updates when:

Delivery times may vary depending on the product and stock availability. In most cases:

Delivery details will always be confirmed once your order has been processed.

Wastage refers to the extra flooring you order to cover cuts, trimming, mistakes or future repairs during installation.

We normally recommend adding:

Limited Edition flooring products are exclusive ranges produced in limited quantities. These styles may not be restocked once they sell out.

Natural wood flooring is designed to highlight the unique character of real wood. Each plank may vary slightly in:

These variations are completely normal and help create a natural, authentic floor appearance.

In most cases, flooring should be installed before kitchen units and appliances are fitted. This allows the floor to expand and contract naturally and creates a more consistent finish.

However, for floating floors such as laminate or some engineered wood floors, it is usually recommended not to install heavy fixed furniture directly on top of the flooring.

Solid wood flooring is not recommended for wet rooms or bathrooms. Excess moisture can cause the wood to expand, warp or swell.

It is better suited for areas such as:

Solid wood flooring is generally not recommended for use with underfloor heating because natural wood expands and contracts with temperature changes.

Solid wood floors are durable but not completely scratch-proof. Scratches may occur from:

Yes, we offer samples for many of our flooring ranges so customers can check colour, texture and finish before placing an order.

Most of our solid wood flooring products include a manufacturer warranty ranging from 10 to 25 years depending on the product. Warranty details are available on the individual product page.

Minor creaking may occur if the floor has not been installed correctly or if the subfloor is uneven. Proper installation and correct subfloor preparation will minimise noise.

Engineered wood flooring has better moisture resistance than solid wood but is still not recommended for wet rooms or bathrooms due to the risk of moisture damage.

Yes. Engineered wood flooring is generally compatible with underfloor heating systems because its layered construction provides improved dimensional stability.

Engineered wood flooring is durable but not completely scratch-proof. Protective coatings improve resistance to everyday wear. Furniture pads and regular cleaning will help maintain its finish.

Yes, samples are available for many engineered wood flooring ranges. Visit our Free Samples page.

Most engineered flooring products include long-term manufacturer warranties, often between 15 and 25 years for residential use.

Proper installation on a level, well-prepared subfloor will minimise noise and movement.

Standard laminate flooring is generally not suitable for wet rooms. However, water-resistant laminate options may be suitable for kitchens where splashes are occasional.

Yes. Many laminate flooring products are compatible with underfloor heating systems, provided the surface temperature does not exceed the manufacturer's recommendations.

Laminate flooring has a protective wear layer, making it highly resistant to scratches and everyday wear.

Yes. Samples are available so you can check colour, texture and finish before buying. Visit our Free Samples page.

Most laminate floors come with manufacturer warranties ranging from 10 to 25 years.

Ensuring a flat, well-prepared subfloor and using the correct underlay will minimise creaking.

Luxury Vinyl Tiles (LVT) are high-performance flooring products designed to replicate the appearance of natural materials such as wood or stone. They provide durability, water resistance and easy maintenance.

Vinyl flooring is manufactured using multiple layers:

SPC (Stone Plastic Composite) flooring contains a limestone composite core, making it extremely strong and stable with superior water resistance.

Yes, many vinyl flooring products are compatible with underfloor heating systems. Always check the product specifications before installation.